Leading Through Customer Experience
Our client, one of the country’s leading superannuation funds, was seeking a solution to help them drive an improved and more integrated service experience for their members. This case study outlines how Project Partners were engaged to perform an end-to-end identification, selection and implementation of the right technology solution and supporting business changes for the client. As a result, the client now has in place a multi-channel servicing model, enabling them to provide a seamless proposition no matter how their members chose to engage with them.
August 18th, 2021